Privacy Policy

Introduction

Welcome to Our GiftVerse. This Privacy Policy explains how we collect, use, and protect your personal information when you use our interactive 3D digital gift platform. We are committed to protecting your privacy and ensuring the security of your personal data.

Information We Collect

Personal Information You Provide

• Email address for account creation and service notifications
• Payment information processed securely through Stripe (we do not store payment details)
• Photos, text, and other content you upload to create your personalized gift experience
• Love questions and answers shared within your private gift room

Information We Collect Automatically

• Device and browser information for technical optimization
• Usage analytics to improve our service (no personal identification)
• IP address for security purposes

How We Use Your Information

We use your personal information solely to provide and improve our GiftVerse service:

• Create and maintain your personalized 3D mobile experience
• Enable multiplayer functionality for you and your loved one
• Process secure payments for our services
• Provide customer support and respond to inquiries
• Send essential service notifications (not promotional emails)

Data Privacy & Security

Your Data Belongs to You

We do not use your uploaded personal data anywhere else. Your photos, love letters, music choices, love questions and answers, and all other personal content remain strictly private and are only accessible to you and the people you share your gift room with. We never share, sell, or use your personal content for marketing or any other purposes.

Secure Storage

• All data is encrypted both in transit and at rest
• We use industry-standard security measures to protect your information
• Your gift rooms are private and can only be accessed with the unique room code you share
• Payment information is processed securely through Stripe and never stored on our servers

Payment Terms & Refunds

No Subscription Model

Our service operates on a one-time payment model. There are no recurring charges or subscriptions. You pay once and enjoy your personalized gift experience forever.

Refund Policy

If you cannot use the game or experience technical issues that prevent you from enjoying our service, we will provide a full refund. Our customer support team will work with you to resolve any issues, and if we cannot provide a satisfactory solution, you will receive your money back.

Your Rights

You have the right to:

• Access your personal data and understand how we use it
• Request correction of any inaccurate personal information
• Request deletion of your personal data (subject to technical limitations for active gift rooms)
• Request a copy of your data in a portable format
• Withdraw consent for any optional data processing

Third-Party Services

We use the following trusted third-party services that have their own privacy policies:

• Stripe: For secure payment processing
• Supabase: For database and authentication services
• Vercel: For hosting and analytics

These services are carefully selected for their commitment to data protection and privacy standards.

Contact & Support

Customer Support

Our dedicated team is here to help with any questions or issues you may have. We're committed to providing assistance in the shortest duration possible to ensure your GiftVerse experience is everything we promise it to be.

Contact Information

Privacy Inquiries

For privacy-related inquiries, data requests, or concerns about this Privacy Policy, please contact us at ourgiftverse@gmail.com with "Privacy Inquiry" in the subject line.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by email or through our service. The date at the top of this policy indicates when it was last updated.

Jurisdiction

This Privacy Policy is governed by applicable data protection laws and regulations. We are committed to complying with international privacy standards including GDPR, CCPA, and other relevant privacy frameworks.